Privacy Policy

Introduction

Twin Brothers Coatings ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.

Information We Collect

We may collect personal information such as:

Name and contact information (phone number, email address, physical address)
Information you provide through contact forms on our website
Project details and specifications you voluntarily share with us
Communication history when you contact us via phone, email, or text
Usage data and analytics from your visit to our website

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer service
Provide estimates and quotes for our services
Schedule appointments and communicate about projects
Send important updates about your service or project
If you consent, send promotional communications and special offers
Improve our website and services
Comply with legal obligations

SMS/Text Message Communications

A2P 10DLC Compliance

We utilize Application-to-Person (A2P) 10 Digit Long Code (10DLC) messaging for text communications.

If you consent to SMS communications, you may receive text messages related to your inquiry, appointment reminders, service updates, or customer support.

Message frequency may vary
Message and data rates may apply
Reply STOP to opt out at any time
Reply HELP for help

We do not sell or share your personal information, including phone numbers, for third-party marketing or promotional purposes.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except:

Trusted service providers who assist in operating our business (under confidentiality agreements)
Our SMS marketing platform (Go High Level) for text message delivery
Our email service provider for transactional and marketing emails
When required by law, regulation, or legal process
To protect our rights, privacy, safety, or property

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal requirements)
Opt-out of marketing communications at any time
Opt-out of SMS messages by replying STOP
Withdraw consent where applicable

Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this policy periodically.